Contact Details:
E-mail address : milestoneskillstraining@gmail.com
Landline Number : +632 5429900
Mobile Number : +63 9228818166
Visit our website at http://www.skillsmanagement-training.com/
It’s a competitive world!
Learn to identify and enhance your competencies with Milestone Skills Management Training.
We provide comprehensive training for business skills and English communication improving an individual’s efficiency in a global market.
Customer Service Skills (Contact Center Agents/Customer Service Interfacing Representatives)
Now P3000 Promo Rate
P5000 regular rate for 8 hours
Our center believes that equipping our workforce through training and application will help them become effective team players. Our trainers and content developers are exposed in customer service and in sales coming from various high performing organizations. The Customer Service Workshop Seminar is inter-active. The training evolves from lectures, activities, presentation slides, videos to situational conversations. The course content includes the following:
- Principle and Importance of Customer Service
- Customer Types, Needs and Behavior
- Customer Service Steps and Application
- Key Principles of Customer Service and Application
- Recommended Customer Service Power Phrases
- Coping with Diverse People and Dealing With an Angry Customer
- Extraordinary Service Steps