Customer Service Skills Training

Course Objective: This course aims to recognize and develop customer service skills and to handle diverse people and situations.

Course Content:

  • Principle and Importance of Customer Service
  • Customer Types, Needs and Behavior
  • Customer Service Steps and Application
  • Key Principles of Customer Service and Application
  • Recommended Customer Service Power Phrases
  • Coping with Diverse People and Dealing With an Angry Customer
  • Extraordinary Service Steps
  • Now P2800 Promo Rate

    P3500 regular rate for 8 hours