Telephone Etiquette Skills Training

Course Objective: This course aims to handle telephone calls confidently and to efficiently respond to customer’s needs.

Course content :

  • Principles of Effective Telephone Conversation
  • Importance of Voice Tone
  • Identifying and Avoiding Interferences
  • Customer Basic Needs and Behavior
  • Service Steps In Answering A Phone Call
  • Recommended Responses in Routine Calls
  • Forbidden Phrases
  • Dealing With An Angry Customer
  • Now P2800 Promo Rate

    P3500 regular rate for 8 hours