Milestone Skills Management Training

Contact Numbers: (0632) 5429900; (063)9228818166

Our center believes that equipping our workforce through training and application will help them become effective team players. Our trainers and content developers are exposed in customer service and in sales coming from various high performing organizations. The Customer Service Workshop Seminar is inter-active. The training evolves from lectures, activities, presentation slides, videos to situational conversations. The course content includes the following:

• Principle and Importance of Customer Service
• Customer Types, Needs and Behavior
• Customer Service Steps and Application
• Key Principles of Customer Service and Application
• Recommended Customer Service Power Phrases
• Coping with Diverse People and Dealing With an Angry Customer
• Extraordinary Service Steps

• Course Code: IC101
• The training delivery involves lecture, discussion and workshop activities. This training introduce and guides you to become high performing individual.
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