Business Skills or Soft Skills Training Metro Manila, Philippines

Milestone Skills Management Training

Contact Numbers: (0632) 5429900; (063)9228818166

Our Vision

To be a major player in business skills and customer service training.

Our Mission Statement

To provide global learning in business skills and customer service, increasing competency and productivity


formerly the Training Center for Global Customer Service Inc. is in the business of training. It provides a learning path increasing competency and productivity. Our consultants are fully equipped to cater to your training needs. As part of our strategic process, we analyze the nature of your business to develop a program that will support your vision. This specialized curriculum design includes training implementation and evaluation. We aim for a more targeted “business culture building,” for your successful transformation into a highly effective organization.

The training is comprehensive and focuses on its application. The trainees are empowered with business skills, technical know-hows and their application. The trainers are experienced and their expertise are integrated and applied in the training workshops. The MILESTONE SKILLS MANAGEMENT TRAINING imparts the KNOWLEDGE and SPECIALIZATION for an effective skills application.

MILESTONE SKILLS MANAGEMENT TRAINING administers a program geared for adult learners developing an in-depth understanding and management of business skills.

Customer Service Skills Training in Metro Manila Philippines

Contact us for Customer Service Skills Training in Metro Manila, Philippines

Milestone Skills Management Training

Contact Numbers: (0632) 5429900; (063)9228818166

Our center believes that equipping our workforce through training and application will help them become effective team players. Our trainers and content developers are exposed in customer service and in sales coming from various high performing organizations. The Customer Service Workshop Seminar is inter-active. The training evolves from lectures, activities, presentation slides, videos to situational conversations. The course content includes the following:
  • Principle and Importance of Customer Service
  • Customer Types, Needs and Behavior
  • Customer Service Steps and Application
  • Key Principles of Customer Service and Application
  • Recommended Customer Service Power Phrases
  • Coping with Diverse People and Dealing With an Angry Customer
  • Extraordinary Service Steps
  • Course Code: IC101
  • The training delivery involves lecture, discussion and workshop activities. This training introduce and guides you to become high performing individual.
  • **
  • ***