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Telephone Etiquette Skills Training Metro Manila, Philippines

Date: July 20, 2013
Author: gladys
Categories: customer service training metro manila
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Contact us for Telephone Etiquette Skills Training in Metro Manila, Philippines

Milestone Skills Management Training

Contact Numbers: (0632) 5429900; (063)9228818166


Telephone Etiquette

  • Steps in Answering a Phone Call
  • Forbidden Phrases
  • Key Principles in Customer Service
  • Customer Service Steps
  • Taking the HEAT
  • Recommended Responses
  • Course Code: IT102
  • The training delivery involves lecture, discussion and workshop activities. This training includes the following: Proper Steps in Telephone Calls, Recommended Powerphrases, Forbidden Phrases and Service Steps.
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